April 14, 2004
Send us your feedback.
Occasionally I will send feedback to websites when they have a redesign or new features. I am usually prompted to do so by a link on their site that says “Send us your feedback”, or “Tell us what you think”. We found this out here at IDI when we inadvertently removed the link from our Array product. We soon found that we where not getting any feedback from recently launched clients like we had when we did have the link. It is back now on our Array product and it does prompt people to respond with feedback.
When MSN launched their new redesign of MSN.com back in december, they had a feedback link. So I gave them some feedback on their site about standards and also on some usabilty with some of their new features. I just noticed the other day that they had changed this feature to work like I had suggested. So the moral of the story is feedback from customers can be valuable.
Blake